Processing time
Unless otherwise stated, all items are made to order and will be completed within 2–3 weeks. Ready-to-ship items will be processed within 3 working days.
Shipping time
Estimated Delivery Times:
United Kingdom: 1–2 business days
US & Canada: 3–5 business days
Rest of the world: 3–7 business days
Please note: Due to new GPSR regulations effective December 2024, I am no longer able to ship to countries within Europe.
All orders are shipped via tracked and signed courier service. You will receive a tracking number once your order has been dispatched.
Each item is carefully wrapped and packaged in a cardboard box. To protect against water damage, boxes are placed inside recyclable sugarcane mailing bags, helping to ensure your order arrives in perfect condition.
If your order is delayed or taking longer than expected, feel free to get in touch and I’ll be happy to check its status for you.
Shipping cost
Shipping to the UK is charged at a flat rate of £5 per order. For international orders, a flat rate of £30 per order applies.
Please be aware that you are responsible for any customs duties that may apply. If you're unsure about the customs regulations in your country, I recommend checking with your local authorities beforehand.
Please note that the declared value of your parcel's contents on the shipping documents may differ from the amount you paid. This is due to the value reflecting the insured amount of the item(s).
Return policy
Please note that, due to the made-to-order nature of the items, I do not accept exchanges or returns unless the item is faulty. Each piece is handcrafted, so slight irregularities may occur, these are a natural part of the process and do not affect the overall look or function of the item.
Additionally, colours may appear differently across screens, and fabric shades can vary slightly between batches.
If you experience any issues with your order, please don’t hesitate to get in touch.
Customs, commissions, and collaborations
I welcome custom orders, collaborations, wholesale enquiries, and hospitality commissions. Please get in touch to discuss what you have in mind.
Patterns and copyright
I’m often asked whether I sell patterns for my quilt designs. At this time, I do not offer patterns, and I have no immediate plans to do so. Due to limited time, I'm also unable to provide quilting advice or tutorials.
All designs are original and exclusive to Excell Quilts. Please do not replicate or reproduce any designs or patterns for commercial use or instructional purposes.